Returns, Refunds & Exchanges

//Returns, Refunds & Exchanges
Returns, Refunds & Exchanges 2017-10-29T00:51:39+00:00

Moonlight Threads takes great pride in providing a high quality product.  If you are not completely satisfied with your purchase, we will make every reasonable effort to make sure you are satisfied.   Each item we sell is personally inspected and we guarantee it be free of defect in material and workmanship.  However, if you find your item to be defective, we are happy to exchange it, subject to the following conditions:

  • Returns will only be accepted with written authorization in advance from Moonlight Threads.  All unauthorized returned items will be sent back.
  • Returns will not be accepted after thirty (30) days from the date of purchase.
  • Personalized items and special orders are non-refundable unless the items are defective, or Moonlight Threads made an error in spelling.  These items will be fixed or replaced promptly.   When placing your order, please double check the spelling before you submit your order as items that have errors because of a mistake in ordering will not be accepted for a refund or exchange.
  • All returned items must be in the condition in which they were received.  Any worn or washed items cannot be returned.

Shipping costs are non-refundable.  Return shipping costs are the responsibility of the customer